Privacy Policy

H4Secure Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our security services. This policy applies in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

• Personal Identification Information: Name, address, phone number, email address
• Identification Documents: Copies of identification documents (e.g., passport, driver’s licence) required for background checks or employment verification
• Employment Details: Job role, qualifications, certifications (including SIA licence), and experience of security personnel
• Service Usage Data: Information related to the security services you request, such as event dates, venue location, and the scope of services
• Payment Information: Billing address, credit card details, and transaction history, when applicable

2. How We Use Your Information

We process your personal data for the following purposes:

• To provide security services: To assign appropriate door supervisors and other security personnel to your events, locations, or properties and ensure we meet the requirements of the contract
• To communicate with you: We may use your contact details to provide you with updates regarding the services, request feedback, or address enquiries
• To ensure compliance: To comply with legal requirements, including licensing, background checks, and security clearances for door supervisors and other security personnel
• For billing and payment purposes: To process payments and manage invoicing for services rendered
• To improve our services: To enhance the quality and effectiveness of our security services based on client feedback and internal assessments

We rely on the following legal bases under the UK GDPR to process your personal data:

• Contractual necessity: The processing is necessary for the performance of a contract (e.g., providing security services)
• Legal obligation: We may process personal data to comply with our legal obligations (e.g., background checks, reporting to law enforcement)
• Legitimate interests: Where necessary, we may process data for legitimate business interests (e.g., ensuring service quality, direct marketing where applicable)

3. How We Protect Your Data

We take data protection seriously and implement appropriate security measures to safeguard your personal information, including:

• Encryption and Access Control: Secure encryption methods for the storage and transmission of sensitive data
• Confidentiality: Only authorised personnel with a legitimate need will have access to your personal data
• Regular Security Audits: Periodic audits and vulnerability assessments to ensure your data remains secure

4. Data Retention

We will retain your personal data for no longer than necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Typically, personal data is kept for:

• Contractual purposes: For the duration of the contract and any legal or regulatory retention periods
• Legal compliance: For periods required under UK law (e.g., tax, financial reporting, and regulatory requirements).

Once your personal data is no longer needed, it will be securely deleted or anonymised

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• With service providers and partners: To fulfil the services you have requested (e.g., payment processing companies, event organisers, or contractors assisting with security services)
• For legal compliance: We may disclose your personal data if required by law, regulation, or court order to law enforcement or other relevant authorities

6. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You may request access to the personal data we hold about you, and we will provide a copy of that data, free of charge, in most cases
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal information
• Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal information in certain circumstances (e.g., if the data is no longer necessary or consent is withdrawn)
• Right to Restriction of Processing: You can request that we restrict the processing of your data under specific conditions (e.g., while we verify its accuracy)
• Right to Object: You can object to the processing of your data for direct marketing, profiling, or legitimate business interests
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format
• Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw consent at any time

To exercise any of these rights, please contact us using the contact details below.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your experience on our website. Cookies allow us to track your interactions with our site to personalise content and enhance functionality. You can manage your cookie preferences through your browser settings, and you have the right to withdraw consent for cookies at any time.

8. International Data Transfers

If we need to transfer your personal data outside the UK, we ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR. This may include using standard contractual clauses or ensuring the country receiving your data has an adequate level of data protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights under the UK GDPR, please contact us at:

H4 Secure Ltd

Email: info@h4secure.co.uk
Phone: 07902 737775

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection matters. For more information, visit www.ico.org.uk.